Shipping and Returns Policy

Thank you for choosing ZAVI! We appreciate your trust in our products. We are dedicated to deliver top quality product which ensures your satisfaction.

Please take a moment to review our Shipping and Returns Policy.

Shipping Policy:

  1. Local Orders:

    • Local orders will be processed and dispatched within 1-2 business days.
    • Delivery within your local area is estimated to take between 2-5 business days from the date of dispatch.

  2. International Orders:

    • International orders will be processed and dispatched within 1-2 business days.
    • Delivery for international orders is estimated to take between 10-15 business days from the date of dispatch.

  3. Shipping Costs:

    • Shipping costs are calculated at checkout based on the destination and the weight of the package.

  4. Tracking Information:

    • Once your order is dispatched, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Returns Policy:

  1. Refund Eligibility:

    • We do not offer cash refunds. Refunds will only be issued for damaged items or incorrect orders received.
    • To be eligible for a refund, the item must be unused and in its original packaging.

  2. Damaged Items or Incorrect Orders:

    • If you receive a damaged item or an incorrect order, please contact our Customer Service team within 7 days of receiving the product.
    • Provide clear photos of the damaged item or the incorrectly received product to facilitate the return process.

  3. Return Process:

    • Contact our Customer Service team to initiate the return process.
    • Once the return is approved, we will provide you with a return shipping label.
    • Ship the item back to us within 7 days of receiving the return label.

  4. Refund Process:

    • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
    • If approved, a refund will be processed to the original payment method within 5-7 business days.

  5. Non-Eligible Items:

    • Items not in their original condition or packaging will not be eligible for a refund.
    • We do not accept returns on sale items, customised items or promotional/discounted items.

Please feel free to contact us on WhatsApp at +923049333223 if you have any questions or concerns regarding our Shipping and Returns Policy. Thank you for choosing ZAVI!